Service Business
December 17, 2009 by admin

How do you start your own Answering Service Business?
Im looking into starting a part time answering service business from home, what are the steps to take?
Go to http://www.score.org/index.html and in the upper left hand corner, enter your zip code. On the next screen, you will get information in the nearest SCORE chapter. Call them and arrange for a free meeting with a SCORE counselor to discuss opening an answering service.
SCORE is a nonprofit association dedicated to entrepreneur education and the formation, growth and success of small business nationwide. SCORE is a resource partner with the U.S. Small Business Administration (SBA).
SCORE has 389 chapters in locations throughout the United States and its territories, with 10,500 volunteers nationwide. Both working and retired executives and business owners donate time and expertise as business counselors.
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The Service Pro $3.48 This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. More about the Service Pro Program Now you can create an organization of "Service Pros"—and build a competitive advantage—quickly and cost-effectively. Looking for an effective, entertaining and efficient way to teach employees and leaders the critical elements for building an outstanding service reputation? Look no further. The comprehensive Service Pro program is everything you ever wanted in a service training program—and much more. It provides meaningful content . . . compelling interactivity . . . award-winning video segments . . . and a concentrated learning format. All at a price that makes it the best value in the market today. Finally . . . service training that makes a difference. If you don't already have an organization of Service Pros, get and implement this cutting-edge training program—before your competition does. Why? Because Service Pros truly care that the customer has a great experience. They're passionate about being the best they can be with customers. They'll earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation. With the Service Pro program, you have everything you need to build a Service Pro culture in your organization: Train your employees on the front-line with The Service Pro: Better, Faster and Different Train your leaders who have service responsibilities with The Service Pro: Service Leadership Reinforce employee and leader training or provide a great self-study tool with the book The Service Pro: Creating Better, Faster, and Different Customer Experiences Service Pro packs more meaningful learning into less time than any other training program. The Service Pro program uses customer situations, combined with the latest customer research, to explore the best ways to treat customers. The common-sense content will impact the beliefs and attitudes of individuals—and dramatically increase their knowledge base. The program consists of five basic training modules and one supplementary module, along with a step-by-step Facilitator's Guide with instructions for running each module. The modules include the following: Why Service? Choices, Choices, Choices Lose Customer Loyalty . . . Lose Revenue! For Yourself! Be the Customer! Think Like a Customer Service vs. "Services" Customer Impression Points Brilliant at the Basics The Basic Promise Personal Attributes Listen, Listen, Listen Wow! . . . Beyond the Basics Story Creation "Added Value" Points "Better, Faster, and Different" Remarkable Recovery Complaints as Opportunities Recovery Sins Recovery That Counts Also Consider - The Service P... |
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